FAQS

What forms of payment do you accept?

We accept Visa, Mastercard, Paypal, Money Orders, Personal Checks. For business and government agencies we accept purchase orders. 

What is your return Policy?

All Permacharts products are warranted against defects of materials or workmanship. The lamination of each guide is guaranteed to protect your product from everyday wear and tear, including spills and stains. If for any reason you find that your Permacharts guide is defective, please contact us to find out how to obtain a FREE replacement. How do I make a return? Product returns are not accepted without a Return Authorization. An authorization can be obtained by contacting Permacharts Customer Service.

Do you ship internationally?

Yes! We ship all over the world.

What is the checkout process?

Once you have items in your shopping cart and you are done shopping, click the "Proceed to Checkout" button. If you are a registered user, sign in to proceed with checkout. Once you are past the sign in page, you will provide your billing information, whether you want to pay with a credit card or check, and your shipping information. You will then be presented with a preview of your order. If everything looks correct, click the "Place Your Order" button and print the receipt that appears. A copy of the receipt is emailed to you as well.

Why is checkout asking me to sign in?

For security purposes, checkout will ask you to sign in when making a purchase. If you leave checkout at any time, you will be asked to sign in again when you return.

Why is checkout asking me to sign in when I'm already signed in?

Checkout has higher than average security since it is handling financial information. Part of the extra security requires you to sign in whenever you first arrive at checkout, even if you are already signed in. If you leave checkout then come back, you are required to sign in again.

Is my billing information secure?

Yes. All your information during checkout is secured with SSL using strong 128 bit, 56 bit or 40 bit encryption depending upon your browsers capability. SSL encrypts all the information exchanged between you and Permacharts.com while in transit, which means that personal information and credit card details cannot be viewed by outside parties.

Postal codes don't apply to my country. What do I enter in the postal code field?

If a postal code does not apply to your country, please leave the postal code field blank.

Why is a phone number required?

When using a credit card, your phone number is required for credit card validation reasons. If there are problems with your credit card, you may receive a call regarding any issues. Your phone number is also another way the seller can contact you, if needed, concerning your order.

How do I make changes to my billing or shipping information?

If you are previewing your order, you can change your billing and shipping information by clicking the "Change" button located near the top of the preview page. If your order has already been completed, you can not change your billing and shipping information. 

When is my credit card charged?

Your credit card is charged only when your order has been accepted or when you checkout. 

How long does it take until I receive my order?

Typically we send packages out Monday-Friday. Most packages are sent USPS Priority Mail, which typically takes 4-5 business days to arrive.

What happens if I don't receive my order?

Please contact us immediately at info@permacharts.com so we can track your order.

Where can I get a username and password?

You can get a username and password by going to My Account. 

Where do I sign in?

You can sign in by clicking the "My Account" link on our homepage or click here http://permacharts.com/account/login

How can I sign out?

When you are signed in, you can then sign out by clicking on the "Logout" link located at the top-right corner of every page.

Why would I ever need to sign out?

When you are done using Permacharts.com, it is important that you sign out so that no one else can use your account from your computer. Just closing your browser may not always be enough. Be sure to click the "Sign Out" link to ensure that you are totally signed out.

I was signed in but then all of the sudden I wasn't; what happened?

For security purposes, if you are inactive for 30 minutes, then you are automatically signed out. This prevents other people from accessing your account from your computer if you have stepped away for awhile. The term "inactive" means that you haven't visited a Permacharts.com page in the last 30 minutes.